Dr. Michael Lalor

This panel explores the critical distinction between insight and intervention, and why licensed, nurse-led decision-making remains essential even as analytics and AI advance. Panelists will examine how data can flag risk with insights on rising call volumes, escalation rates, staffing strain, and the importance of human intervention in closing the care loop. The discussion will focus on centralized triage models that support earlier action, reduce operational variability, and create financial and workforce stability in environments where providers often lack the staff to triage at scale.