Monica Cutia

Most hospice agencies are already using AI. Voice documentation tools, automated QA layers. The results are real. But point solutions hit a ceiling, and that ceiling is your EMR.

This session introduces the AI-Native Agency — operations rebuilt from the ground up around replacing your EMR with an AI Operating System. We'll cover the back office staffing assumptions AI breaks, what AI-native clinical operations look like in practice, and what operating in a post-EMR era looks like.oice documentation tools, automated QA layers. The results are real. But point solutions hit a ceiling, and that ceiling is your EMR.

In this session, speakers from across the hospice and palliative care industry, including HealthView Hospice & Palliative Care, will share operational lessons from California’s highly regulated and innovative care environment. The discussion will examine how policy, payment models, and regulatory oversight influence care delivery and organizational strategy, and highlight practical insights that leaders can apply as their own markets continue to evolve.